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Quality Management System [ISO9001]

The primary goal of Embitel’s Quality Management System is to design, implement, and maintain a process that ensures quality in terms of processes or projects. Our management is committed to establishing an appropriate Quality Management structure based on International Standards, that enables collaboration and support for Process and Project Engineering. The ISO 9001 certification is a testimony of Embitel’s quality to potential and existing customers that we are a professionally-run organization that maintains quality standards of processes and deliverables.

Embitel was awarded ISO 9001 certification— an International Standard for Quality Management System [issued by external auditors] — by TUV Nord. Embitel was certified as ISO9001:2008 compliant on 2nd June 2008 and re certified on 6th May 2014.

We follow an internationally-acclaimed Quality Management System that utilizes international standards and transparent processes. Stringent quality checks to maintain our standards are a periodic activity in Embitel. Our internal audits are executed every quarter to identify problem areas and streamline our processes. These regular audits give us a microscopic view of quality, process, and progress, on task-level, thus identifying areas for improvement.

We at Embitel understand the importance of quality audits that are held on behalf of our customers, stakeholders, and associates. Our regular training sessions for our employees ensure that seasoned and novice staff are up-to-speed on the latest requirements to comply with quality policies. Our customized Quality Management wiki – also known as EmbiQ – contains exhaustive amounts of information [reference documents, templates, manuals, knowledge repository, etc.] that clarify all aspects of our quality processes, and are freely accessed by all employees. Additionally, our Process Improvement Ticketing System ensures that employees contribute to streamlining processes by sending comments and suggestions.

All our quality-aimed activities give us the confidence to commit to on-time Project Development, Process Maintenance, Risk Identification, efficient resource allocation, accurate measurements and analysis, and on-time delivery.

The use of ISO 9001 standards translates into the following actions, which safeguard our Quality policy:

 
  • Improved quality and service
  • On-time delivery
  • Consistency in the delivery of product or service
  • Right first-time attitude
  • Independent audits [commitment to quality]
  • Reduced wastage and increased productivity